FAQ
Questions about shoelaces
Which Shoelaces Match My Sneakers?
It depends on the look you're going for. Flat Laces create a clean, minimalist style, while Rope Laces and Fat Laces add more volume, texture, and a bolder appearance.
What's the Difference Between Flat Laces and Rope Laces?
Flat Laces have a classic, low-profile appearance, while Rope Laces are round, thicker, and more textured. This gives them a fuller look that adds more depth and character to your sneakers.
What Shoelace Length Do I Need?
The right shoelace length depends on your sneaker model and the number of eyelets.
- 120 cm → Low-top sneakers with fewer eyelets
- 130 cm → Most standard low-top sneakers
- 140–160 cm → High-top sneakers
- 180 cm → Extra-high sneakers or special lacing styles
Do Your Shoelaces Fit All Sneakers?
Yes. Our shoelaces are designed to fit most popular sneaker models, including Nike Air Force 1, Nike Dunk, Air Jordan, New Balance, adidas, ASICS, Converse, Vans, and many more.
We offer different lengths, widths, and styles, making it easy to find the perfect match for your sneakers.
Not sure which laces are right for your pair? Feel free to contact us, we're happy to help you find the perfect fit.
What Are Fuzzy Laces?
Fuzzy Laces are soft, fluffy shoelaces designed to give your sneakers a bold, eye-catching look. Their unique textured finish adds extra depth and personality, making them the perfect choice if you want your sneakers to stand out from the crowd.
What Are Waxed Laces
Waxed Laces are shoelaces coated with a thin layer of wax, giving them a subtle shine and a more premium look. They also hold their shape better than regular laces and add a clean, refined finish to your sneakers.
Sneaker Care & Protection
How Can I Keep My Sneakers Clean?
Regular care is the key to keeping your sneakers looking fresh. Cleaning Wipes are perfect for quickly removing everyday dirt, dust, and stains, while routine cleaning helps preserve the appearance and lifespan of your sneakers.
For the best results, clean your sneakers regularly instead of waiting until heavy dirt has built up. This keeps your shoes looking their best for longer.
What Does a Sneaker Freshener Do?
A Sneaker Freshener helps eliminate unwanted odors inside your shoes, keeping them fresh between wears. Instead of simply masking smells, it helps neutralize odor and provides a long-lasting fresh scent, making your sneakers feel cleaner every time you wear them.
What Are Sneaker Shields?
Sneaker Shields are inserts placed inside the toe box of your sneakers to help reduce creasing while you wear them. They help maintain the original shape of your shoes and keep the toe area looking cleaner for longer.
What Does a Heel Protector Do?
Heel Protectors help protect the heel lining of your sneakers from wear and tear caused by everyday use. They reduce friction, help prevent heel drag, and improve comfort and grip inside the shoe, extending the life of your sneakers.
What Are Shrink Wraps?
Shrink Wraps are protective shrink-wrap films designed to shield your sneakers from dust, moisture, and other external elements. They're ideal for long-term storage, collecting, or displaying your sneakers while helping preserve their condition and appearance.
Can I Combine Multiple Sneaker Care Products?
Yes. Many of our sneaker care products are designed to work together. Combining cleaning, protection, and odor control helps keep your sneakers looking fresh, protected, and in great condition for longer.
For the best results, we recommend using a complete care routine that includes regular cleaning, protection against wear, and long-lasting freshness.
Questions About Sneaker Boxes & Storage
Why Should I Use Sneaker Storage Boxes?
Sneaker Storage Boxes help protect your sneakers from dust, dirt, and everyday wear while keeping your collection organized and easy to access. Their stackable design also saves space and lets you display your sneakers in a clean, premium way.
Are Your Sneaker Storage Boxes Stackable?
Yes. Our Sneaker Storage Boxes feature a modular, stackable design, allowing you to build a clean and organized sneaker display while making the most of your storage space. They stack securely and are perfect for growing sneaker collections.
What Size Are Your Sneaker Storage Boxes?
Our Sneaker Storage Boxes are designed to fit most sneaker sizes and popular models, providing plenty of space for everyday sneakers, high-tops, and larger silhouettes. They offer a secure and stylish way to store and display your collection while keeping your sneakers protected.
Which Sneaker Storage Box Should I Choose?
The right choice depends on the size of your sneaker collection.
- Single Box – Perfect if you're just getting started or want to protect and display one special pair.
- 3-Pack – Ideal for small collections.
- 5-Pack – A great choice for growing collections.
- 10-Pack – Best for sneaker enthusiasts and collectors looking to organize multiple pairs while creating a clean, premium display.
No matter which option you choose, all of our Sneaker Storage Boxes feature the same durable, stackable design for a stylish and organized setup.
Questions About Accessories & Travel
What Is a Sneaker Bag?
A Sneaker Bag is a travel bag designed to transport your sneakers safely and conveniently. It helps protect your shoes from dirt, dust, and damage while keeping them separate from the rest of your belongings. Perfect for travel, the gym, or everyday use.
How Many Pairs of Sneakers Fit in the Bag?
Our Sneaker Bag can hold up to 4 pairs of sneakers, making it the perfect companion for travel, weekend trips, gym sessions, or sneaker events. It offers plenty of space while keeping your shoes organized, protected, and easy to carry.
Are Your Socks Suitable for Everyone?
Yes. Our Sneaker Socks are made from a flexible, stretchy fabric that comfortably fits EU sizes 38–46. They provide a secure fit for most foot sizes and are designed for all-day comfort with your favorite sneakers.
Questions About Bundles & Sets
What Are Bundles?
Bundles are carefully selected combinations of multiple products offered together at a better value than purchasing each item individually. They're a great way to save money while getting everything you need for sneaker care, protection, or storage.
Why Should I Buy a Bundle?
Bundles offer better value than purchasing products individually while giving you a carefully selected combination of items that work perfectly together. Whether you're looking for sneaker care, protection, or storage, bundles make it easy to get everything you need at a better price.
What Is a Sneaker Protection Set?
A Sneaker Protection Set combines essential products such as Sneaker Shields and Heel Protectors to help keep your sneakers in great condition. Together, they help reduce creasing, protect against everyday wear, and extend the lifespan of your favorite pairs.
Are There Sneaker Care Bundles Available?
Yes. We offer Sneaker Care Bundles, such as our Freshener & Cleaning Wipes Bundle, to help keep your sneakers clean, fresh, and well-maintained. Bundles provide a convenient way to get complementary products while saving compared to purchasing them individually.
Order
Can I Add More Items to My Order After It's Been Placed?
Unfortunately, once an order has been placed, we’re unable to add additional items to it. If you'd like to purchase more products, simply place a new order through our online store.
How Do I Know If My Order Was Successful?
Once your order has been placed, you'll receive an order confirmation email containing a summary of the products you've purchased. If you don't see the email within a few minutes, please check your spam or junk folder. If you still haven't received it, feel free to contact our support team.
Shipping
At SNEATED, your shopping experience comes first. We process every order as quickly as possible, so you can enjoy your new products without unnecessary delays.
Our goal is to provide fast, reliable, and secure shipping, ensuring your order arrives safely and on time. Once your package has been dispatched, you'll receive a shipping confirmation email with tracking information (where available), so you can follow your delivery every step of the way.
Fast. Reliable. Straight to your doorstep.
General Shipping Information
Standard shipping within Germany costs €2.95.
Enjoy free shipping on all orders over €20 within Germany.
Orders are typically processed and dispatched within 2 business days.
We also ship to selected European countries. Shipping costs and estimated delivery times may vary depending on the destination.
For detailed shipping rates, delivery times, and international shipping information, please visit our Shipping Information page.
Can I Track My Order?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email including your tracking number, where available.
Smaller orders shipped as letter mail are not trackable. To reduce unnecessary packaging and shipping emissions, these orders are sent via Deutsche Post instead of parcel delivery.
Returns & Refunds
Can I Return My Order?
Yes. You can return your order within 14 days of receiving it in accordance with our Withdrawal Policy.
For more information about the return process and your right of withdrawal, please visit our Returns & Withdrawal page.
How Do I Return an Item?
You can easily request a return through our Returns Portal, contact form, or by email. Once we receive your request, we'll guide you through the rest of the return process.
When Will I Receive My Refund?
Once we've received and inspected your return, we'll refund the purchase amount for the returned items to your original payment method.
Returns are typically processed within up to 10 business days after your return has been received.
Who Pays for Return Shipping?
The customer is responsible for the cost of return shipping. For more information, please refer to our Withdrawal Policy.
